Structured Empathy

As principal of Structured Empathy, I provide strategic advice, coaching, consulting, education and facilitation for customer experience design thinking, beginning with journey mapping. I am a twin-degree professional engineer based in Toronto, but happily travel globally. For nearly a decade at Oracle, in conference halls and boardrooms, I introduced thousands of people to the latest advancements in customer experience design thinking for B2C & B2B customers, employees, donors, volunteers, students, citizens, suppliers and partners.