Observe.AI

Observe.AI is on a mission to enable the human workforce in a call center to focus on complex, subjective and critical tasks while machines take care of simple, objective and repetitive tasks. We fundamentally believe this future will lead to better customer experience, higher agent productivity, and agent satisfaction. This is a legacy $300B industry which is dominated by legacy software systems and manual processes. There is a massive opportunity to use technology to enable a business to provide better customer experience over the phone.