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Будь-яка мова завжди має культурний контекст - тож для якісного перекладу потрібен не лише словник. Продукт, куди ми шукаємо Client Service Representative, створює всесвітньо відому платформу локалізації на основі AI. Потужна R&D командa та приголомшливі умови. Пишіть - з радістю розповім деталі!Responsibilities:- manage large amounts of incoming email/phone/chat conversations- identify and assess clients’ needs to achieve satisfaction- build sustainable relationships and trust with clients through open and interactive communication- provide accurate, valid, and complete information by using the right methods/tools- handle client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution- follow communication procedures, guidelines, and policies- take the extra mile to engage with clientsRequirements:- fluent English writing and speaking - a must- proven client support experience- track record of over-achieving goals- familiarity with Microsoft Office and CRM systems and practices- client orientation and ability to adapt/respond to different types of characters- excellent communication skills- ability to multi-task, prioritize, and manage time effectivelyWe offer:- flexible shift schedule (mix of mornings, afternoons, and sometimes evenings)- possibility of advancement and career growth- above-average base salary + bonuses- meals, events, and other benefits- friendly team and a young atmosphere