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Будь-яка мова завжди має культурний контекст - тож для якісного перекладу потрібен не лише словник. Продукт, куди ми шукаємо Client Service Representative, створює всесвітньо відому платформу локалізації на основі AI. Потужна R&D командa та приголомшливі умови. Пишіть - з радістю розповім деталі!

Responsibilities

- manage large amounts of incoming email/phone/chat conversations

- identify and assess clients’ needs to achieve satisfaction

- build sustainable relationships and trust with clients through open and interactive communication

- provide accurate, valid, and complete information by using the right methods/tools

- handle client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

- follow communication procedures, guidelines, and policies

- take the extra mile to engage with clients

Requirements

- fluent English writing and speaking - a must

- proven client support experience

- track record of over-achieving goals

- familiarity with Microsoft Office and CRM systems and practices

- client orientation and ability to adapt/respond to different types of characters

- excellent communication skills

- ability to multi-task, prioritize, and manage time effectively

We offer

- flexible shift schedule (mix of mornings, afternoons, and sometimes evenings)

- possibility of advancement and career growth

- above-average base salary + bonuses

- meals, events, and other benefits

- friendly team and a young atmosphere